Book More Calls!

Power Selling Pros helps your CSRs Book More Calls

 

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Hats off to Michelle Hoffeditz with Brickyard Marketing in Carmel, Indiana! Michelle is PSP’s WOW Wednesday CSR of the week! Michelle has made great progress and is doing a fantastic job overall. One of her greatest strengths is building solid rapport with the customer. It must be noted that in the midst of high call volumes more recently, Michelle has still been able to pull off a few calls that are close to perfect, and this is precisely what it’s all about!!! Well done Michelle and keep at it!!!

 

 

 

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We’re giving a big shout out today to Courtney Strickland from Air Rescue in Tampa, Florida. Courtney is PSP’s WOW Wednesday CSR of the week! One critical characteristic the CSR role requires is that of enthusiasm and this is without a doubt one of Courtney’s strengths. She genuinely wants to help every customer that calls in and will go the extra mile if necessary…even if it’s a totally left field request. We thank you Courtney, for your hard work and dedication. Congrats!!!

 

 

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Let’s give it up for Jessica England at Tom Drexler in Louisville, KY! Jessica is PSP’s WOW Wednesday CSR of the week! We are proud to announce that Jessica consistently books 90% of her calls and often times higher than that. She is a great example of hard work and relentless determination. No matter what, she will not let a call go without a fight for their business. This is what it is all about…keep up the inspirational endurance Jessica!!!

 

 

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PSP’s WOW Wednesday CSR of the week is Lisa Sionni with Carjon in Smithfield, RI! One of the most advantageous qualities a CSR can have is that of resilience, and Lisa demonstrates such with excellence…positivity and personality in every call! We have been working with Lisa for a year now and she consistently attempts to apply all of the PSP principles while also gathering other pieces of lucrative information for her company, and successfully booking calls. At the rate Lisa is going, she is a win, win, win all the way!!! Congrats to you Lisa and keep doing what you’re doing!

 

 

 

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Sylvia Grant, also known as “Sylvie” from Plumb Force Direct in London, England, is PSP’s WOW Wednesday CSR of the week! Sylvie is the queen of practice and with this sort of winning work ethic, she is bound to continually improve! After all, practice makes perfect, right?!?!?! Sylvie’s positive attitude and cheerful nature will always go far in the world of customer service. Keep up the winning work ethic!!!

 

 

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Toby Dunaway with Stark Air in Hurst, TX has made lengthy strides in a short amount of time…thanks to her willingness to learn and great attitude. We congratulate Toby and recognize her as our WOW Wednesday winner. Toby has not only caught on with how to apply the principals we teach, but also why each principal is so important. Keep up the good work Toby!

 

 

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We’ve been working with this amazing gal for nearly a year now and we are proud to announce Roula Al-hakim from H2O Plumbing in Sydney, Australia as our CSR of the week!  Roula is a motivational team leader and eager to continually learn and improve. She has an energetic “let’s do this” personality, and has quickly developed a knack for being empathetic with her customers. It would be safe to say she is the ‘Mother Hen’ among her peers at H2O, carrying an inspiring aura about her. Nice work Roula!

 

 

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Billy Friedrich with Plumb Level in Brenham, Texas is PSP’s WOW CSR of the week!!! Besides the naturally genuine tone of Billy’s voice – much like you’ve called the ‘handyman relative’ in your family – Billy does an outstanding job immediately acknowledging, sympathizing, and engaging in the problem voiced by the customer. He then follows this up by demonstrating an appropriate sense of urgency to get the situation resolved. Might it also be noted that Billy has only been training since March 19th of this year, with excellent progress so far! Hats off to Mr. Billy Friedrich and keep up the awesome work!

 

 

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Our WOW CSR of the week, Leigha Rego, is with Chaves HVAC in Hudson, Massachusetts. We just started working with Leigha and she has caught on fast! She is great with listening, expressing empathy, and her rapport with customers is golden! Good job and way to go Leigha! Thanks to the rest of the Chaves Customer Service team for providing Leigha with great examples. 

 

 

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Ruben Colon with Church Services in Houston, Texas is our WOW Customer Service Representative of the week!  Our first training with Ruben was February 20th and in the first weeks of monitoring Ruben’s calls, Ruben presented the urgency list, backup plan and built the value before giving the fee.  We want to recognize Ruben for his great positive attitude!  He is faithful at sending his homework in each week and he always wants to be the best.  Thank you for providing excellent customer service!  You are already at the TOP!