Sylvia Grant, also known as “Sylvie” from Plumb Force Direct in London, England, is PSP’s WOW Wednesday CSR of the week! Sylvie is the queen of practice and with this sort of winning work ethic, she is bound to continually improve! After all, practice makes perfect, right?!?!?! Sylvie’s positive attitude and cheerful nature will always go far in the world of customer service. Keep up the winning work ethic!!!

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We’ve been working with this amazing gal for nearly a year now and we are proud to announce Roula Al-hakim from H2O Plumbing in Sydney, Australia as our CSR of the week!  Roula is a motivational team leader and eager to continually learn and improve. She has an energetic “let’s do this” personality, and has quickly developed a knack for being empathetic with her customers. It would be safe to say she is the ‘Mother Hen’ among her peers at H2O, carrying an inspiring aura about her. Nice work Roula!

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Our WOW CSR of the week, Leigha Rego, is with Chaves HVAC in Hudson, Massachusetts. We just started working with Leigha and she has caught on fast! She is great with listening, expressing empathy, and her rapport with customers is golden! Good job and way to go Leigha! Thanks to the rest of the Chaves Customer Service team for providing Leigha with great examples. 

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How do you wrap up a phone call?  Do you say “Have a nice day!” or “It was a pleasure speaking with you today.”   There are several different ways to make a customer feel valued at the end of a business juncture, but none of them work as well as a simple “Thank you”.

Thank you suggestions several things such as; that you acknowledge the person or customer.  You took notice of the contribution that they made to your business, your day or your life.  A simple “Thank you” demonstrates true appreciation for the role and impact that the customer had in your business.

Despite how the phone call went by adding those two tiny little words it can end the call in a bright and positive note.  This is not only the way to do business, especially when dealing with customers, but is also the best way to treat people on a daily basis.

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Kelsey Daganaar with Nebraska Home Appliance in Omaha Nebraska is our WOW Customer Service Representative of the week.  Kelsey is an Angel, we started training with Kelsey on February 28^th.  In our first two weeks of monitoring Kelsey we found calls where Kelsey presented the urgency list and back plan perfectly and then booked the call!!  This has never happened!  Way to go Kelsey Daganaar, you are a Rock Star!  Thank you for providing excellent customer service!  You are already at the TOP!

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