Sylvia Grant, also known as “Sylvie” from Plumb Force Direct in London, England, is PSP’s WOW Wednesday CSR of the week! Sylvie is the queen of practice and with this sort of winning work ethic, she is bound to continually improve! After all, practice makes perfect, right?!?!?! Sylvie’s positive attitude and cheerful nature will always go far in the world of customer service. Keep up the winning work ethic!!!