We’re giving a big shout out today to Courtney Strickland from Air Rescue in Tampa, Florida. Courtney is PSP’s WOW Wednesday CSR of the week! One critical characteristic the CSR role requires is that of enthusiasm and this is without a doubt one of Courtney’s strengths. She genuinely wants to help every customer that calls in and will go the extra mile if necessary…even if it’s a totally left field request. We thank you Courtney, for your hard work and dedication. Congrats!!!

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PSP’s WOW Wednesday CSR of the week is Lisa Sionni with Carjon in Smithfield, RI! One of the most advantageous qualities a CSR can have is that of resilience, and Lisa demonstrates such with excellence…positivity and personality in every call! We have been working with Lisa for a year now and she consistently attempts to apply all of the PSP principles while also gathering other pieces of lucrative information for her company, and successfully booking calls. At the rate Lisa is going, she is a win, win, win all the way!!! Congrats to you Lisa and keep doing what you’re doing!

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Toby Dunaway with Stark Air in Hurst, TX has made lengthy strides in a short amount of time…thanks to her willingness to learn and great attitude. We congratulate Toby and recognize her as our WOW Wednesday winner. Toby has not only caught on with how to apply the principals we teach, but also why each principal is so important. Keep up the good work Toby!

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Billy Friedrich with Plumb Level in Brenham, Texas is PSP’s WOW CSR of the week!!! Besides the naturally genuine tone of Billy’s voice – much like you’ve called the ‘handyman relative’ in your family – Billy does an outstanding job immediately acknowledging, sympathizing, and engaging in the problem voiced by the customer. He then follows this up by demonstrating an appropriate sense of urgency to get the situation resolved. Might it also be noted that Billy has only been training since March 19^th of this year, with excellent progress so far! Hats off to Mr. Billy Friedrich and keep up the awesome work!

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Ruben Colon with Church Services in Houston, Texas is our WOW Customer Service Representative of the week!  Our first training with Ruben was February 20th and in the first weeks of monitoring Ruben’s calls, Ruben presented the urgency list, backup plan and built the value before giving the fee.  We want to recognize Ruben for his great positive attitude!  He is faithful at sending his homework in each week and he always wants to be the best.  Thank you for providing excellent customer service!  You are already at the TOP!

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