Hats off to Michelle Hoffeditz with Brickyard Marketing in Carmel, Indiana! Michelle is PSP’s WOW Wednesday CSR of the week! Michelle has made great progress and is doing a fantastic job overall. One of her greatest strengths is building solid rapport with the customer. It must be noted that in the midst of high call volumes more recently, Michelle has still been able to pull off a few calls that are close to perfect, and this is precisely what it’s all about!!! Well done Michelle and keep at it!!!